Privacy Policy

At “Svela”, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

Who We Are

This website is operated by:
UAB SVELA
Company code: 302490164
VAT number: LT100005261015
Registered address: Klaipėdos g. 7A, LT-01117 Vilnius, Lithuania
Email: info@svela.lt

What Data We Collect

We may collect the following information:

Your name and contact details (email address, phone number, address)
Delivery and billing information
Order and payment history
IP address, browser type, and website usage data
Any correspondence you send to us

How We Use Your Information

Your data may be used for the following purposes:

To process and deliver your orders
To contact you regarding your order or enquiry
To provide customer support
To improve our services and website
To send marketing communications (only with your consent)
To comply with legal obligations

Sharing of Your Data

We never sell your personal data. It may only be shared with:

Delivery service providers (e.g. DHL, UPS, FedEx)
Payment processors (e.g. Stripe, PayPal)
IT service providers supporting order processing or email communication
Public authorities where required by law

Our website uses cookies to enhance your browsing experience, analyse traffic, and provide personalised content. You may disable cookies in your browser settings.

Marketing Preferences

If you consent to receive marketing communications, we may send you emails about new products, updates, or exclusive offers. You may unsubscribe at any time via the link at the bottom of each email.

Data Security

Your data is stored on secure servers and protected by appropriate technical and organisational measures. Access is granted only to authorised personnel.

Your Rights

Under applicable data protection laws, you have the right to:

Access information about your stored personal data
Request correction of inaccurate or outdated data
Request deletion of your data (under certain conditions)

To exercise these rights, please contact: info@svela.lt
We may request identity verification.

Data Retention Period

We retain your data only for as long as necessary:

To comply with legal and accounting requirements
To provide customer service
To improve our services

International Data Transfers

In certain cases, your data may be processed outside the EU (e.g. by payment or email service platforms). We ensure that all such transfers comply with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page. We recommend reviewing it regularly.

Contact

For questions regarding this Privacy Policy or the processing of your data:
Email: info@svela.lt
Website: www.svela.lt